Shipping and returns
Shipping costs
The shipping costs are:
- Italy
a) Up to 3kg €9.90 (+ €16.90 for deliveries to Venice Lagoon and Minor Islands/ + €60.00 for Livigno)
b) Up to 10kg €15.00 (+ €16.90 for deliveries to Venice Lagoon and Minor Islands/ + €60.00 for Livigno)
- European Union standard road shipping (delivery within 5 days)
a) Up to 5 kg €26.00
b) From 6 to 10 kg €29.00
c) From 11 to 15 kg €32.00
d) From 15 to 25 kg €50.00
- European Union air shipping (delivery within 48-72 hours)
a) Up to 1 kg €30.00
b) From 1 kg to 2 kg €33.00
c) From 2 kg to 3 kg €36.00
d) From 3 kg to 4 kg €42.00
e) From 4 kg to 5 kg €46.00
f) From 5 to 6 kg €50.00
g) From 6 kg to 7 kg €53.00
h) From 7 kg to 8 kg €56.00
i) From 8 kg to 15 kg €88.00
j) From 15 kg to 25 kg €162.00
-
Great Britain air shipping including Brexit adjustment (delivery within 48-72 hours)
k) Up to 1 kg €40.00
l) From 1 kg to 2 kg €45.00
m) From 2 kg to 3 kg €50.00
n) From 3 kg to 4 kg €55.00
o) From 4 kg to 5 kg €60.00
p) From 5 kg to 6 kg €65.00
q) From 6 kg to 7 kg €70.00
r) From 7 kg to 8 kg €75.00
s) From 8 kg to 15 kg €100.00
t) From 15 kg to 25 kg €190.00
Please note that for Great Britain, shipments are made on a DAP basis; therefore, any customs duties and charges are always the responsibility of the shipment recipient.
The thresholds for obtaining free shipping are:
Italy for an order of €120.00 (excluding accessories for deliveries to Venice Lagoon and Minor Islands, as well as duties and additional costs for Livigno)
Subscription (Italy)
For orders outside the European Union, we recommend sending an email to
info@laboratorionikoromito.it
Art. 1 – Delivery times and methods
1.1 The Products will be shipped to the address indicated by the Customer in the Order Proposal. Upon delivery of the Products, the signature of the Customer or an authorized person will be required.
1.2 For security reasons, the Seller will not process any order addressed to a P.O. Box, nor will it accept any order where it is not possible to identify the physical person receiving the order and their address.
1.3 Products sold on the Website may only be purchased and delivered in the countries indicated in Art. 1.7 (SEE GENERAL TERMS OF SALE). Therefore, any orders for shipments to be made outside these countries will be automatically rejected during the order processing procedure.
1.4 Shipping costs will be expressly indicated, separately from any other cost or expense, at the conclusion of the Order filling procedure and prior to the selection of order confirmation by the Customer.
1.5 In compliance with current regulations, the maximum period within which the Seller must deliver the purchased Products, barring cases of force majeure or fortuitous events, is 30 (thirty) days from the date of contract conclusion.
1.6 If the Seller fails to deliver the ordered Products within the aforementioned period, the Customer may ask the Seller to make the delivery within an additional period appropriate to the circumstances, in accordance with current regulations, without prejudice to the Customer’s right to terminate the contract immediately if the ordered Product is not delivered within the potentially indicated additional period.
1.7 The Seller reserves the right to split an order into multiple shipments, depending on the availability of the Products. In such a case, the Seller will inform the Customer via email and may charge the Customer for the price separately for the products actually shipped or in a single payment.
1.8 Upon shipment of the purchased Product, the Customer will receive an email at the address provided in the order. This email will contain a shipment tracking code and an exclusive link allowing real-time monitoring of the delivery. The Laboratorio Customer Service will provide assistance for any possible delivery-related issues. The Customer may contact the Seller's Customer Service at +393929739663 or by email at customerservice@laboratorionikoromito.it.
1.9 The Customer assumes the risk of loss or damage to the Products only at the moment when they, or a third party designated by them other than the carrier, take physical possession of such Products. Upon delivery, the Customer is required to verify that:
- a) the number of packages delivered corresponds to what is indicated in the transport document attached to the shipped goods;
- b) the packaging is intact and unaltered, including the sealing tapes, if present.
1.10 In the event that the delivered goods show signs of damage presumably caused during transport, the Buyer may refuse delivery and notify the Seller immediately, who will handle the necessary disputes with the carrier and provide a new shipment upon receipt of the returned disputed goods.
1.11 In the event that the customer chooses to accept the goods upon delivery despite the packaging being severely damaged and/or tampered with, in order to protect their rights, they must contest the unsuitability of the package with the courier by writing “SUBJECT TO INSPECTION DUE TO...” (indicating the reason for the reservation) on the delivery document, of which they must keep a copy.
1.12 In the event of non-delivery of the Products due to the absence of the Customer and/or their designee at the indicated address, the courier appointed by the Seller will contact the Customer to make 2 further delivery attempts within a maximum period of 5 days. Should this period expire without the Products being delivered due to the Customer's unavailability/absence, the order will be automatically cancelled by the Seller without the latter being held liable for the non-delivery. In this case, considering the characteristics of the Products, the risk of alteration/perishability, and in order to protect the health and safety of Customers, the Products will be returned to the Seller, who may retain the amount already paid by the Customer related to the shipping cost and the cost of the perishable Products that can no longer be sold to third parties.
Art. 2 – Limitation of Liability
2.1 The Seller assumes no responsibility for service disruptions attributable to force majeure (including service disruptions resulting from epidemics and/or pandemics) or fortuitous events.
2.2 The Seller shall not be held liable to the Customer, except in cases of willful misconduct or gross negligence, for service disruptions or malfunctions related to the use of the internet outside of its control or that of its subcontractors.
2.3. The Seller shall not be liable for damages, losses, and costs incurred by the Customer following the non-execution of the contract due to causes not attributable to it.
2.4. The Seller assumes no responsibility for the potential fraudulent and illicit use that may be made by third parties of credit cards, checks, and other means of payment for the purchase of products, provided it can demonstrate that it adopted all possible precautions based on the best current science and experience and the required standard of care.
3. Conformity of the Products
3.1. Upon delivery, the Products must be checked by the Customer to ensure that they correspond to the ordered Products and that they show no obvious defects or damage to the packaging. The legal conformity guarantees provided by current regulations are applicable to the sale of the Products.
3.2. In the event of manufacturing defects or lack of conformity, the Customer will be entitled to the replacement of the product at no additional cost, unless the requested replacement is objectively impossible. Should this be the case, the Customer may request a refund of the price paid. They may also request a reduction in the purchase price or the termination of this contract.
3.3 It is understood that the Customer forfeits this right if they do not report the lack of conformity to Laboratorio Niko Romito within 15 days from the date they discovered the defect, and thus from the moment they received the goods. In any case, Laboratorio Niko Romito is responsible only for lack of conformity that manifests within 15 days of the Product's delivery. Legal action to assert such defects prescribes within 15 (fifteen) days from the Product's delivery.
3.4 To report the presence of defects or lack of conformity in the Products and obtain one of the remedies listed above, the Customer may contact the Seller at the addresses indicated in Article 12 below.
3.5 The Seller will inform the Customer of the procedures to follow in order to obtain the legally provided remedies, taking into account the type of Product and its product category.
Art. 4 - Warranty and assistance methods
4.1 The Seller is liable for any lack of conformity that manifests within 15 days of the product's delivery. For the purposes of this contract, consumer goods are presumed to be in conformity with the contract if, where relevant, the following circumstances coexist:
- a) they are suitable for the use for which products of the same type are usually employed;
- b) they conform to the description made by the seller and possess the qualities of the good that the seller presented to the consumer as a sample;
- c) they exhibit the usual qualities of a product of the same type and the public statements regarding the specific characteristics of the goods made by the seller in this regard.
The customer forfeits all rights if they do not report the lack of conformity to the seller within 15 days from the date on which the defect was discovered. In the event of a lack of conformity, the customer may request, alternatively and at no cost, under the conditions indicated below, the replacement of the purchased good, a reduction in the purchase price, or the termination of this contract, unless the request proves objectively impossible to satisfy or is excessively burdensome for the seller pursuant to Art. 130, paragraph 4, of the Consumer Code.
4.2 The request must be submitted in writing, or by filling out the appropriate return form to be sent to the email customerservice@laboratorionikoromito.it. The seller will indicate its availability to proceed with the request, or the reasons preventing it from doing so, within seven (7) working days of receipt.
4.3 In the same communication, should the seller have accepted the Customer's request, it will indicate the shipping or return methods for the product as well as the deadline for the return or replacement of the defective product, if replacement is impossible or excessively burdensome.
4.4 In the same communication, where the seller has accepted the customer's request, it must indicate the proposed price reduction or the methods for returning the defective product. In such cases, it will be the customer's responsibility to indicate the methods for re-crediting the sums previously paid to the seller.
4.5 Regarding any damages caused by a defective product, the provisions of European Directive 85/374/EEC and the provisions of the Consumer Code and subsequent amendments apply.
Return Policy
Pursuant to Art. 52 of Legislative Decree 6 September 2005 no. 206 (“Consumer Code”), you have the right to withdraw from the contract signed with the Seller without any penalty and without providing any reason, within fourteen (14) days from the day you received the purchased products.
Before making a return, we invite you to inform us of the reasons at the address
customerservice@laboratorionikoromito.it.
How to make a return
Are you not satisfied with your order and want to return it? No problem. Here is what to do:
- Fill out the form
- Contact customerservice@laboratorionikoromito.it to arrange the return pickup
Refund times
Once the returned product is received, Spazio S.r.l. will proceed with an immediate refund.
Refund times are between 1-3 working days and the credit will be made to the IBAN indicated on the return form.
Customer Service
5.1 The Seller guarantees full pre- and post-sales assistance. Therefore, the customer may request any information from the Seller via email at customerservice@laboratorionikoromito.it or at the phone number +39 3929739663.
